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Testimonials from a few of our Customers

 

9/30/16
Your customer service is exemplary, your prices are very good and your product offerings are extensive. I have many Kakadu vests, all including concealed carry capability. I came across your Kelly 12 with the anti-print inserts. I ordered one for my wife and it turned out too large for her...but it fit me to a T! (I've lost weight!) It is in a color I didn't have (espresso), so I am keeping it and have ordered a Medium for my wife.
Thanks for your help. Thanks for the great service. Thanks for great selection and prices!

You have created two new (smiling) regular customers!
Kind Regards from SW Montana,
Bill Smart
(You can quote me.)

6/28/16
Hello Sarah, Just wanted to let you know that the Adventurer hat has arrived and I am very pleased with it. Everything about the hat seems just great. I want to thank you personally for all of your work on this order. Your customer service is first rate and other companies could learn a lot from your example. Also Thanks to your co-workers who were involved. I am sure I will be a returning customer at some point in the future.

Sincerely, Bill B.  

4/27/16
Order arrived and I love my new hat. Thank you very much!

Daryl  

12/14/15
Thank you so much.
Your company has been fantastic to work with. I'll definitely order more from you (my hubby loves the Kakadu stuff).

Leah  

11/28/15
Good day Captain,  

I just want to inform you that today I received the hat. What a beauty! My wife is really loving it, I may have to buy one for her soon. 
Thanks for everything!  

Ruben  

11/18/15
Capt. John,  

LOVE THE BANJO PATERSON HAT SO MUCH I'M ORDERING A SPARE!
Thank you.  

Chris E.  

11/17/15
Capt. John,  

I received my vest yesterday - thank you.
I took it out of the box this morning and put it on and it fits fine.
I have to say, the quality of this product is much better than I expected. It seems like a great product and am looking forward to it being part of my daily wear.
thank you.  

Mike  

10/10/15
Capt. John,  

Hi! I got my jacket today! Thanks for rushing it out to me.
The jacket fits perfect and is really awesome!
I'm looking forward to getting my Hoover vest as well.  

Craig  

10/3/15
Dear Capt. John,  

I am feeling so grateful with your message and, I must let you know that I used to have six different models of Kakadu hats. Nowadays, I have only five of them because my son convinced me to give one of them to him! I was betting that you were (temporarily) run out of stock on the Roo and the Darwin hats. I do have both of them and there are great desires among Brazilians citizenships for both. My Darwin hat is in black and for this reason that I do prefer to wait for the one in brown color. After your attention and  kindness I started to feel more comfortable. Then, I am being to waiting all the time as you need to attend my expectative! There is no need to be in touch to Pay Pal! I do trust and believe on you!

Thank you so much and take care!
Euripides M. Phd  


10/1/15
 Actually I walked in this morning and there it was on the table.
This thing is awesome, thank you so much !

Have a wonderful day !  

9/30/15
 Thank you for the incredibly prompt service, I have already received shipment notification, all good wishes and sincerely

Donna C.  

9/22/15
 Morning.
Just to tell you I receive my Kakadu iron bark jacket yesterday. Ordered it the !8th from you.  Fast service esp considering you are in New York and I am in Oregon.
   Love the jacket!   It's a quality product.
 Just wanted to say thank you.  Its nice doing business with someone who is so prompt and reliable.

Thanks again.
Dave  

9/9/15
 Thank you very much for your timely reply.
You guys have great kit and I plan on a few more items in the future and have even told a friend or two about you guys.  
Looking forward to my package, and again thank you for the great handling and outstanding customer service !  

8/23/15
HI
 LET U KNOW  I LOVE THAT HAT BAND GOT IT TODAY  SAT THE 22ND
WILL PUT IT ON A BLACK HAT
I HAVE 25 COWBOY  HATS  AND SNAKE  BANDS TOO  

THANK U
 GREAT COMPANY

 

8/13/15
Thank you very much. This is a very nice hat.
I will wear it on the golf course today.

Dennis

8/1/15
Capt. John,
I received the vest today. I'm glad I called for sizing. It fits perfect and the quality is impressive. So is your service.

Thanks
Bill

7/16/15
Great customer service, The vest was a bit too small, Easy exchange, fast delivery!

Thank you!
Steve

7/8/15
Really appreciate dealing with a company that cares about making their customers happy, not just the almighty dollar. Will certainly tell friends and family about you and your products.

Ron F.

7/6/15
Captain John,
Yes, you guys did a very good job in getting the order out quickly. I am sure my dad will be good with the color, so long as he likes Mustard. 
Thank you for the offer of the return policy. My plan at this point is to give these to him on his birthday and if he needs to make a change, we can do so at that time.
Thank you again for the prompt response and service. I am very impressed.

Sincerely,
Neil G.

4/27/15
Dear Sirs,
Wow....I got my c11mv44 Gibson concealed vest and it grrrreat. It is worth every penny, is well made, and is made of quality. Thank you for creating such a fantastic product. I will live in it all the time and it serves to provide additional space/ pockets for other uses as well as CC.
I will recommend it to others.

A super pleased customer,
Bill

4/20/15
Greetings Capt John,
I just wanted to let you know that I received the jacket and was even able to use it yesterday in a downpour... it is fantastic! Thank you so much!

Regards,
Jens

3/26/15
G'Day!…I received the hat today…It is Wonderful!!  I have already wrestled two Crocks…You all are --  NUMBER ONE!

CH

3/12/15
Yesterday was my birthday, no joke. I tried on the new coat after I received it yesterday and it fits perfectly! Tomorrow, the forecast is  cool and rainy. Great timing, folks! Great birthday gift to me. Thanks a lot!!
Cheers!

Rob

1/4/15
I have received the new Jacket.  Thanks a bunch!! And sorry for any inconvenience.
The Jacket is great!  

David

1/1/15
Received yesterday;
Beautiful vest and just what I was looking for.
I will highly recommend!  

Jay

12/31/14
Thank you! 
You guys are the best.....I really appreciate the communication.  

Cathy

11/15/14
Received the hat; it looks and fits great. 
Thanks for seeing this to the finish.  

Jeff

10/9/14
Received hat, he loves it!
Love the color, worth the wait.
Thanks so much.  

~Tammy

9/12/14
Thanks John,
I received the hats today and they are perfect - just what I wanted.
Somehow that color is impossible to find around here  - I also tried in different hat shops that had the style but not that color.
 

Thanks again, Diana

8/27/14
Thank you for your *incredibly* prompt response. 
I hadn't heard anything so thought I'd check.  No problem on the delay.
  Thanks for the information.
 

Margaret C.

8/2/14
Hi, I just wanted to share a little story.
I am a postal carrier. I bought the Cape York Hat because I liked the
look, but also because of the color. It is almost a perfect match for
USPS postal blue uniform colors. I got special permission from my
postmaster to wear a non-regulation hat because I wanted something with a wider brim.
Anyway, walking a route the other day a woman saw it and said "That's an
awesome hat." I told her where I got it and she said "I've never seen
a mail carrier with an AWESOME hat before!"
 

Tom
Rochester Hills, MI

7/25/14
Capt. John
The vest is here already...and it is absolutely great!
I also see that is was priority shipped, insured, as well as free shipping.
Do I know you from a previous life? If not, it was a lesser world.  

Thanks, John...sincerely,
James

7/21/14
Capt. John
I received my hat today and it fits my little head perfectly, thank you so much for everything. It was well worth the wait. I really wanted to comment on your customer service, it was simply perfect. Anytime I had a concern I was emailed back promptly. So for that, I thank you, I'll be fly fishing the rivers proudly with my Jacaru hat on.
I'm am thrilled.   

Thank you,
Lance N.

7/14/14
Thanks for the great service and for a great shirt.  Fit is perfect. 
I am interested in the McCloud shirt as well, so if you have info regarding availability of a Medium and what colors are available I would be interested.  

Thanks,
Len P.

7/8/14
Got my vest in the mail today.  It is fantastic.
  Should have changed from moss earlier.   

Thanks for all your help Capt. John.
COL Bob

6/30/14
Hi,
The hat arrived today, it fits perfectly. I'll be using it starting tomorrow.  

Thanks again!
Tom

6/4/14
Got the hat, fits perfect !!!
I get lots of complements on this hat and also the  5H23 New Mainlander that I purchased.
Of course I tell them where I bought them.  

Thanks
Charlie K.

5/29/14
Thank you,
The backpack arrived. It's great!  :)  

Zsolt

5/16/14
Received the shirt..it's great!  

Thank You
Robert

5/10/14
Thank you for the quick response.....was just curious on status.....I will definitely write a Kudos on your site for incredible customer service!!!! Looking forward to wearing this jacket.....    

Best Regards,
Jeff

4/20/14
John,
Just received it this afternoon that's fast shipping.    

Thanks
Mark

4/14/14
Got it today. Looks great and fits well. Sizing chart was correct. I was worried it might be too big but its fine. 
Thanks for your service , I will pass your business info along to others !   

Take Care
R

4/13/14
Howdy,
Just got the hat - she's a keeper! Just wanted to say thanks for the great service and great hat!  

Pete

4/7/14
Thank you very much!  
You can bet when folks ask where I got my great looking jacket, I'll send them you way with a dissertation on your great customer service!  

Rich

3/24/14
Dear Capt.John,
Thank You so much for keeping in touch regarding my merchandise that I am so looking forward to receive.
I will let You know how I like it. 

Have a Great Day.
Caudia Z.

3/24/14
Capt. John,
Thanks and I appreciate your quick response to my emails! 

Pvt. Jeff

2/1/14
Hi John
Thanks for exchanging the vest. Great product, well made, fits great!!
You have a customer for life. Have a great day and once again...  

Thank You
Jim W.

1/23/14
Good Afternoon,
I have received the package, the hat is just wonderful!!!!  
Thanks Again

Regards, 
Aleksandr

1/8/14
Hi again...
The jackets arrived a couple of days ago. Very nice.  
Regards

Olav A.

12/27/13
Beautiful. Many thanks Capt John. I am really looking forward to it. (Good things are worth waiting for !)  Wish you all the best for a happy and prosperous New Year 2014. Hope it isn't too cold up there.  
Regards

Doug W

12/26/13
My son loves his vest.

Linda

12/18/13
I received the vest today! Thank you so much!!! I am wondering if you offer gift cards? I am needing to get one for my brother in law. If so, could you please let me know?
Hope you have a very Merry Christmas!!

Kat

12/8/13
Thank you so much for your consideration and fast service.
Will be ordering more goods!

Mike

12/5/13
Just wanted to let you know I received my Kelly vest today. Fit and function is great, with super fast shipping.

Thanks,
Floyd J

11/7/13
Love the hat, love the hat, love the hat...did I mention I love the hat.
  Definitely worth the wait...

Thanks,
John

11/7/13
I received the jacket: very beautiful, thanks and see you soon at the next purchase

Enrico M.

10/29/13
Hi Capt. John:
The size L coat arrived and it's a good fit and a great coat. (I had lost weight during the summer).
  Thank you for your kind attention these months.

Warm regards,
  Barberi F.

10/3/13
Dear Sirs,
I have received today my hat, it is beautiful exactly as in the photo. Thank you so much

Best Regards,
  Giampaolo S.

9/27/13
Hi,
I'm a new and distant customer from North Georgia. Loved the hat I purchased from you guys! It fits great!!!
I was looking at another hat you sale, the Wallaroo Suede Outback Jacaru, sand color. I need a size 57, but was curious about the measurements. What is the crown and brim size in inches?

Thank You,
  Travis

9/3/13
Capt. John
Thank you very much for the EXCELLENT customer service!

Respectfully,
  Jim

7/20/13
Capt. John
Thank you so much for your update on my purchase. I did not have a tracking number , but now I will be able to follow it's progress.
I look forward to doing business with BlueWater Group again in the near future.

Respectfully,
  Bill

7/15/13
Hi,
Recd. the hat and very much appreciate the piece. it is a wonderful hat, much better than I expected it to be.

Thank you all very much. Much appreciated,
  Kayomus

7/8/13
John,
I received the hat over the July 4th weekend.  It arrived in great shape and fits perfectly. 

Thank You,
  Ken

7/2/13
John,
With this heat, I don't think I'll be wearing it for awhile. I just wanted to make sure the order didn't accidentally get lost.
Your customer service is OUTSTANDING!

Thanks!!
  Rich

6/18/13
My husband received the hat on his birthday, he loves it, thank you for all of your help and for ensuring it arrived on his birthday.

Thanks again!
  Amanda

6/7/13
Thank you.
Pleasure doing business with you.

Sincerely
  Spencer

6/2/13

John,
Just wanted to let you know the vest arrived here today.
Thanks for your great customer service.  

Carmine

4/12/13

John,
Thank you for the vest. Fits well. 
Very good service.

Steven

3/22/13

Aloha,
I received my new jacket today...awesome! Super high quality and an amazing price. I had been contemplating buying a Barbour but just couldn't justify the cost.
While I've never seen a Barbour, I can't imagine the quality could be any better. Can't wait to go for a ride!

Mahalo,
Victor

3/10/13

Thank you,
Your immediate response is appreciated. This level of customer service is refreshing. We have ordered the Utility Bag for my wife and if it's as good as we think it will be, there are several other items we will purchase as well.

Thanks again
Mark H.

3/8/13

John,
This parcel arrived today - amazingly fast
thanks & the hat fits/looks great.

Paul

3/4/13

Thanks for getting it to me quickly.
Looks great.

Regards,
Jon

3/4/13

Hi Capt John,
GREAT customer service! I will check out the rest of your sight and see what else I need.
Thanx again for changing the xs to XL! Any other recommendations on conceal carry gear?

Bye
Richard H.

2/25/13

Hi Capt John,
The parcel arrived yesterday morning…all fine.
Thank you very much for the excellent service.  

Jennifer C.

2/15/13

Good Morning,
Received my jacket and could not be more pleased with the quality and speedy shipping.
Thank you very much.  

Deanna

2/12/13

Hello!
Today we received the jacket, Size approached, great jacket and super fast shipping!
Thank you very much.

Sincerely,
Svetlana

2/11/13

just received my jacket so much worth the wait thank you very much!

Thank you,
Jeff K.

1/14/13

Got my hat, I love it! Perfect for this amazingly cold weather!

Thank you,
Terry C.

1/10/13

Hi Capn,
The bags showed up today. Well worth the wait, thanks.

Doug

1/9/13

Found the package on my porch last night.
Thanks for the great service and response.

Mark L.

1/7/13

Ok I just ordered a jacket for me too!
I'm thrilled my son found your site!

Allison B.

12/25/12

Sir,
Package was received.  Very impressed with both items.  Well worth the wait.

Thanks again.
Don R

12/12/12

Thanks for the reply.
I love the look of that stuff. I could see buying one every month or so and collecting it all.

Sincerely,
Doug

11/27/12

Thanks John,
You're a decent guy and I appreciate it. I wouldn't hesitate to order from you guys again 

Linda

11/21/12

Thank you!!
Great customer service….much appreciated !

~Annette

10/13/12

Hi John,
Hat successfully picked up yesterday ...and is awesome!  
Thanks for going above and beyond to get it there.

Cheers,
Steve G.

10/13/12

Hi John,
I received my hat this morning........ wow... it's so beautiful & I'm loving this style & color. Fits good too, so needless to say that I am extremely happy (it's been on my head ever since I received it!!!) 
I'll be sure to let everyone know where I got this beauty.
Thanks for the wonderful service all around.

Mimi A.

10/6/12

Capt. John,
Vest arrived today, Saturday, and I'm LOOKING GOOD.....   THANK YOU....  
I've got a coupleof friends that might be interested, so I'll be showing it off in the next few weeks as the weather turns colder down here....

Thanks Again,
      Bob E.

10/1/12

Capt. John,
Got the Akubra today, Captain.  A beautiful hat, the Cattleman, it'll join my 25-year-old Snowy River. 
Thanks for your excellent service. 
We'll probably do business again.

Dave

6/23/12

Dear Capt. John,
My sister in law got the vest already.
I want to thank you, and I am hoping to do business with you again.
God bless and more power.

Norman L.

3/29/12

Capt. John
Just got my vest, LOVE IT. My dad would also love it, I'll give him a call tonight and recommend it, thanks!

Brian J.

3/6/12

Hey Capt. John
My Kakadu 4J02 Workhorse jacket came in.  Thanks for the quick ship.  The coat is great.  I'll recommend friends to you guys.  Great Service, Great Customer Support, Amazing Prices.

Thanks,
Mark

1/27/12

Thank You Capt John!!
Thats fantastic service,you can bet your bottom dollar I will be getting some of your shirts this spring.
PS
      I have a horse farm up here in Owen Sound Ontario,I am very hard on my clothing and I know it,What I have put this coat throught in the last month ,most don't do in a year,and all i did last week was dunk it in a clean water trough ,hung it up,next day it was ready for another beating and it looks AWSOME.This is the stuff I need.              We will do our best to keep the snow up here for ya.  

Matt and Carla
Owen Sound Ontario 

12/24/11

Capt John,
Received the order. Great hat!  Will be ordering more stuff soon. 

Chris S.
Louisville, Kentucky 

12/19/11

Capt John,
Got the coat,  Exceeds expectations.  I really like the tight fit around the waist. 

Tom Q.
Columbia, SC 

11/17/11

Captain Jack,
You guys outdid yourselves this time........ all three items came today and they all are perfect...... the terrific shirt, the outlandish hat (love it) and the bag.  Thank you so much for your expediting them to me.  I'll need a black western hat too..... so give me a few  to take a look and I'll be ordering soon. 

Lifetime customer
Bill K  

11/16/11

Captain Jack,
Thank you so much for your great service...... just paid the bill and am excited to receive the goods in the mail.  I still need another black hat.... so I will get back to you soon.

Respectfully
Bill K  

8/22/11

Capt. John,
All I can say is "Wow!"
This is now my fourth Akubra and they are incredible hats!
I already had a black Squatter that I bought from a fellow collector. It was virtually unworn when I got it and it is a great hat, but the brim to crown ratio on this gray one is even better.
I am a real fan of '40s movies, fashions, etc. and this hat looks like it just stepped out of a film noir set.
The Bushman is still the greatest, but this Squatter takes a narrow second.

Thanks for your kind service and the great hat,
Chuck S.
Kansas

7/21/11

Capt. John,
Wow!
What a great hat!
The Bushman got here and all I can say is, I wish they came in other colors, because I'd order one.

Thanks for your help and service. This is a terrific hat.
Chuck S.
Kansas

7/16/11

Hello,
I received the shipment today. Both me and my friends are impressed with the coat, and it seems like it will suit my needs perfectly.

Thank you!
Andrew

7/13/11

Dear Capt John ,
Received the jacket today and what a great piece of kit it is .
Thanks for all your attention .

Regards,
I.G.

4/30/11

Capt. John,
Got home from work today and your brown box was waiting for me :) The hat is GREAT !! Love the color! As usual, Akubra's fine, fine quality.

Thanks for your excellent service,
Michael H.

4/28/11

Hi John,
I would just like to say I am over the moon with them and very much worth the wait , my good word will be going round the uk about your site !!! the quality is amazing ! and also your customer care contact has been second to none which is a pleasure these days . MANY MANY THANKS !. I look forward to purchases in the future with your company,And as im a hairdresser in my own business word will get round how great your site is .

Kind regards,
Eve

4/3/11

Hi,
I received the backpack today and it is perfect- my daughter loves it!
Thanks and I will probably be ordering another bag for me.

Thanks,
Tamara H.

2/11/11

Hello again,
Never mind my previous email, the jacket just arrived. It was worth the wait. I am really enjoying my new Kakadu jacket. I really like the look and function.

Thanks,
Robert M.

1/31/11

Hi,
I received my Kakadu backpack today and am very happy with it and the service you provided.

Thanks,
Laurie

1/20/11

Capt. John.....all I can say is one thing, YOU ROCK !!!
Thank you for your prompt attention. I have enjoyed working with you, as you have handled this sale very professionally. The company, if not owned by you, has a great asset to which they should be honored to have you among their team.
I will ship the box back to the address you have provided by Monday, next week. Ohio has been hit heavily with snow and prevents much travel.
Thank you, once again, for all you have done. I will certainly do business with you and this company in the future and will not hesitate to refer others to you as well.

Kindest regards,
~Penny O.~

1/12/11

Capt. John,

We received the jacket and my husband is very happy with it.

Thanks so much, Christy

9/17/10

Thank you John,

I really appreciate it and love the service.
I will definitely be ordering more from you.

A. P.

8/11/10

Capt. John,

Your awesome.
Thank you very much for the great customer service. It's rare these days and it's the reason I didn't cancel my order.

Angie R.

8/3/10

Capt. John
Got my bag today - absolutely love it. LOVE IT ! ! ! ! thank you.


Marcia K.

2/27/10

CuChullaine and Basha O'Reilly have each bought the appropriately named "Long Rider" coat by Kakadu. As these pictures of Basha show, it can be worn long or short, or transformed into chaps. While we haven't tested this coat in the field, we believe it has great potential for Long Riders wherever they are. We bought them from Kakadutrader.com This '3 in 1' multi functional waterproof oilskin coat has cowhide storm collar & rein guards, deep double stacked patch pockets, removable cape, storm collar tab, snap closure covered by large snap down storm placket, drawcord waist, adjustable cuffs. A series of strong snaps transforms the full-length coat into a 3/4 length jacket or chaps. Equally importantly, unlike tight raincoats, this one is loose enough to allow you to move easily in the saddle, and long enough to prevent rain getting into your boots!



CuChullaine and Basha O'Reilly of The Long Riders' Guild

2/28/10

These gloves are great! I have never before found warm and waterproof gloves for riding in the pouring rain. But you do need to have long sleeves on your coat or jacket, otherwise after several hours the rain will seep under the cuffs of these gloves.



Katie Allen of The Long Riders' Guild

2/24/10

Capt John
Ok so I wanted to thank you guys for being so awesome helping me with my order. It came today and the Nelson jacket looks and feels great.
You guys' customer service is top notch and I will definitely forward anybody I can towards your business.
Thanks so much.

Matt H.

2/7/10

Hello,

I received the jacket this past week (it's already my favorite jacket ever!),

Thank you,
Seth S.

03/17/09

Capt. Allen,

I just received the Gunner's Coat, and it is excellent. I am very happy with it, the amount of detail and quality is very pleasing. And it arrived in record time - very fast delivery. I'll be sure to recommend your company every chance I get.
I first saw this coat on another website, or a coat very much like it, for $160. I'm pretty good on the web and was able to find your website in a matter of minutes, and your price was much better. Thanks for your help, and I'll be ordering again from you very soon.

Brooks W.


03/25/09

Capt. Allen,

Thanks for taking the extra time and effort. It is much appreciated, and I hope you reap the rewards of your good business practices.

Sincerely,
Kevin


11/12/09

John,

The coat just arrived - this is an incredible coat! There are 'way more design features than the other one, & it looks great as well. Thank you!
If you have mailing lists for catalogues, please add my name; also, do you have a couple business cards you could mail to me?
Thanks again,

~ Matthew

11/21/09

Good evening Capt. John,

Just wanted to let you know that I received my jacket today. It is exactly what I wanted. I wanted to take te time to say thank you, and that I look forward to doing more business with you in the future. I really appreciate you changing the order for me, especially since it was due to my own mistake.
I also appreciate your prompt reply to my inquiry regarding the correction, and the estimated time of its arrival.
Again, Thank you so very much. Its great to know that top notch customer service is not dead, or farmed out to a foriegn country.

Travis M.


12/2/09

Capt. John,

Great!!!
Also received the Double Bay Jacket yesterday and am very pleased.

Thanks again,
Steve

12/6/09

Hello again,

I have now received the package, and everything is just fine. Thank you for working through the issues at hand, the Rhino bag is exactly what I thought. I will certainly order more products from you!

Sincerely,
Thom L.

12/7/09

I really appreciate this...I like how you do business,
Thank you.

John F.

12/28/09

Received hat , what a great hat !!
The fit is perfect see you in the future.

Diane G.

12/28/09

Dear Capt John
We are at last very pleased with the hat we received today
Gabriel is very excited that it is made in Australia and a way better quality hat in his opinion

Thanks again,
Tom


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